Privacy Policy

Your Privacy at Casinia Casino

At Casinia Casino, we take the privacy of our players seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access and use our website at casinia-casino-australia.com, register an account, or interact with any of our services.

Casinia Casino is operated by Araxio Development N.V., a company incorporated under the laws of Curaçao, and licensed by the Curaçao Gaming Control Board. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within Schedule 1 of that Act.

By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy and consent to the practices described below.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who visit casinia-casino-australia.com, register as a player, or otherwise interact with Casinia Casino’s services from Australia. It covers personal information collected through our website, mobile experience, live chat, email correspondence, and any other point of contact between you and Casinia Casino.

If you are under 18 years of age, you are not permitted to use our platform and we do not knowingly collect personal information from minors. Should we become aware that we have inadvertently collected information from a person under 18, we will take immediate steps to delete that information.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services, comply with our legal obligations, and protect the integrity of our platform. The types of information we may collect include:

Identity and Contact Information: Your full name, date of birth, residential address, email address, and phone number. This information is collected during account registration and is necessary to verify your identity as required under the Interactive Gambling Act 2001 (Cth) and applicable anti-money laundering legislation.

Identity Verification Documents: Copies of government-issued photo identification (such as an Australian passport or driver’s licence), proof of address (such as a utility bill or bank statement), and, in some cases, evidence of your payment method. These documents are required as part of our Know Your Customer (KYC) obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Financial Information: Details of deposits and withdrawals, transaction history, and the payment methods you use on our platform. We do not store full card numbers; payment data is processed through secure third-party payment processors.

Account Activity and Gameplay Data: Information about the games you play, your betting history, session durations, bonus usage, and any responsible gambling limits or preferences you set on your account.

Technical and Device Information: Your IP address, browser type, operating system, device identifiers, and referring URLs. This data is collected automatically when you access our website and helps us maintain the security and performance of our platform.

Communications: Records of any correspondence between you and our support team, including live chat transcripts and email exchanges sent to [email protected].

3. How We Collect Your Information

We collect personal information in several ways:

Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account preferences.

Automatically through our website and platform using cookies, server logs, and similar tracking technologies. These tools help us understand how our platform is used and allow us to improve our services.

From third parties where permitted by law, including identity verification services, fraud prevention agencies, payment processors, and regulatory bodies. We may also receive information from analytics partners who help us understand user behaviour in an aggregated and anonymised form.

4. Why We Collect and Use Your Personal Information

Casinia Casino collects and uses your personal information for the following purposes:

Account Registration and Management: To create and maintain your player account, verify your identity, and ensure that only eligible adults can register and play on our platform.

Regulatory Compliance: To fulfil our obligations under Australian law and our Curaçao gaming licence. This includes conducting KYC checks, complying with anti-money laundering requirements, and maintaining records as required by applicable legislation.

Service Delivery: To process deposits and withdrawals, award bonuses, manage promotions, and provide the gaming experience you expect from Casinia Casino.

Responsible Gambling: To monitor gambling activity for signs of problematic behaviour, action self-exclusion requests, apply deposit and session limits, and support the wellbeing of our players. We are committed to maintaining a safe gaming environment in line with the responsible gambling obligations applicable to online gambling operators.

Security and Fraud Prevention: To protect our platform and our players from fraud, unauthorised access, money laundering, and other illegal activity. Your technical and account data helps us detect and respond to suspicious activity.

Customer Support: To respond to your enquiries and resolve any issues with your account or our services.

Marketing Communications: With your consent, we may send you promotional emails, bonus offers, and updates about Casinia Casino. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Platform Improvement: To analyse how our website and services are used and to improve the experience for all players.

We will not use your personal information for any purpose that is incompatible with the reasons listed above without obtaining your consent or as otherwise required by law.

5. Legal Basis for Processing

Where Australian law requires us to identify a lawful basis for collecting and using your personal information, we rely on:

• Your consent, where we have requested it explicitly
• The performance of our contract with you as a registered player
• Compliance with legal obligations under Australian law and our gaming licence
• Our legitimate interests in operating a secure and compliant online gaming platform, where these do not override your privacy rights

6. How We Share Your Personal Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third parties who help us operate our platform, including identity verification providers, payment processors, IT and hosting services, and customer support tools. These providers are contractually required to protect your information and may only use it for the specified purpose.

Regulatory and Law Enforcement Authorities: We may disclose your information to the relevant Australian regulatory bodies, law enforcement agencies, or other government authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent fraud or other unlawful activity.

Our Group Companies: As a member of a broader group of online gaming brands, some operational functions may involve sharing data with related companies within the Araxio Development N.V. group. All such entities are bound by equivalent privacy and data security obligations.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if such a transfer affects the way your information is used.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a functional and personalised experience. Cookies are small text files stored on your device that allow us to recognise you between sessions, remember your preferences, and analyse how the site is used.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function correctly. Without these, certain features such as logging in and accessing your account would not work.

Analytics Cookies: Help us understand how visitors use our site by collecting information about page visits, session duration, and navigation paths. This data is aggregated and does not identify you personally.

Functional Cookies: Allow the site to remember choices you make, such as your preferred language or currency, and provide a more personalised experience.

Marketing Cookies: Used to deliver relevant promotional content. These may be set by us or our advertising partners and may track your activity across other websites.

You can control your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will seek your consent before placing non-essential cookies on your device.

8. Data Security

We take the security of your personal information seriously. Casinia Casino employs SSL encryption across the entire website to protect data in transit. Our systems are built with access controls, firewalls, and intrusion detection measures to guard against unauthorised access.

Only authorised personnel have access to your personal information, and they are trained on their obligations under our privacy and data security policies. Where we engage third-party providers, we take steps to ensure they maintain comparable standards of security.

No system can guarantee absolute security, and we cannot warrant that your information will never be subject to a breach. In the event of a data breach that is likely to result in serious harm to you, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

9. How Long We Keep Your Information

We retain your personal information for as long as your account remains active and for a period afterwards as required by law. Under our anti-money laundering obligations, we are typically required to retain KYC and transaction records for a minimum of seven years following the end of our business relationship with you.

Where we no longer have a legal or operational need to retain your information, we will take steps to delete or de-identify it securely.

10. Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe, and no later than 30 days.

Correction: If you believe that information we hold about you is inaccurate, out of date, incomplete, or misleading, you may ask us to correct it. We will take reasonable steps to update your information promptly.

Complaint: If you are not satisfied with how we have handled your personal information, you have the right to make a complaint. We ask that you contact us first so we have the opportunity to address your concerns. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request.

11. Responsible Gambling and Your Data

Casinia Casino is committed to supporting responsible gambling. As part of this commitment, we monitor player activity and may use your account data to identify patterns that could indicate gambling-related harm. This may include setting mandatory cooling-off periods, restricting access to certain promotions, or reaching out to offer support.

You can request self-exclusion or set deposit, loss, and session limits at any time through your account settings or by contacting our support team. Information relating to self-exclusion or responsible gambling interventions is treated with the highest level of confidentiality and is retained as required to give effect to your request.

12. International Data Transfers

As Casinia Casino is operated by a company based in Curaçao, some of your personal information may be transferred to and stored in countries outside Australia. Where this occurs, we take steps to ensure that your information is protected to a standard comparable to that required under Australian privacy law. This may include entering into contractual arrangements with overseas recipients that require them to comply with the APPs.

By using our services, you acknowledge and consent to the transfer of your information to overseas locations for the purposes described in this policy.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Where we make a material change, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please get in touch with us:

Email: [email protected]

Website: casinia-casino-australia.com

Our support team is available to assist you and will endeavour to respond to all privacy-related enquiries in a timely and thorough manner.