Responsible Gambling

At Casinia Casino, gambling is meant to be an enjoyable form of entertainment, nothing more. We understand that for most players, a session on the pokies or at the live tables is a fun way to unwind. But we also know that for some people, gambling can stop being fun and start causing real harm. That is why we take responsible gambling seriously, not as a box-ticking exercise, but as a genuine commitment to the wellbeing of everyone who plays with us.

This page explains who we are, what tools we offer, how to recognise when gambling is becoming a problem, and where to get help if you or someone you care about needs it.

About Casinia

Casinia is operated by Stellar Ltd., part of the Rabidi N.V. group, and holds remote gambling licence ALSI-202511077-FI2 issued by the Anjouan Gaming Board. The platform serves Australian players across a range of games including pokies, live dealer tables and sports betting. All game outcomes are determined by certified random number generators that are independently audited by third-party testing laboratories, ensuring fair and unmanipulated results on every spin and deal.

Our Commitment to Player Protection

We build our responsible gambling framework around three principles: prevention, awareness, and support. This means giving players practical tools to stay in control before problems develop, making information about problem gambling easy to find, and connecting anyone who needs help with qualified support services as quickly as possible.

Our support team is trained to recognise signs of distress and is instructed to direct players towards professional help when those signs appear. We do not chase players who have taken breaks or closed their accounts for wellbeing reasons, and we do not target responsible gambling messaging or promotions at players who have flagged concerns about their play.

Gambling and Australian Law

Online gambling in Australia is governed primarily by the Interactive Gambling Act 2001 (Cth), which sets out what services can legally be offered to Australian residents. State and territory governments also maintain their own gambling regulations and consumer protection frameworks.

The legal minimum gambling age in Australia is 18. Casinia enforces strict age verification through our Know Your Customer (KYC) process. Anyone found to be under 18 will have their account closed immediately, any winnings will be forfeited, and deposits will be returned in line with applicable laws. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.

Know Your Limits Before You Play

Responsible gambling starts with a clear head before you log in. A few things worth asking yourself before any session:

Can I afford to lose the amount I am about to deposit? Gambling money should always come from your disposable income, never from rent, bills, groceries or savings.

Am I playing for entertainment or to recover losses? Chasing losses is one of the most reliable signs that gambling has moved outside healthy boundaries.

Do I have a time limit in mind? Sessions without a planned end point tend to run longer than intended.

Am I in a good headspace? Gambling when you are stressed, anxious, grieving or under the influence of alcohol or other substances is a risk factor for problem gambling.

Responsible Gambling Tools Available at Casinia

We provide a full toolkit in the account section to help you stay in control. You do not need to wait until things become difficult to use these tools. Setting limits when you first sign up is simply good practice.

Deposit Limits You can set daily, weekly or monthly deposit limits in AUD. Once a limit is set, it takes effect immediately. Reducing a limit is instant. Increasing a limit requires a cooling-off period before the higher amount applies, which gives you time to reconsider.

Loss Limits If you want to cap how much you can lose within a given period, you can set a loss limit. When that threshold is reached, you will not be able to place further bets until the period resets.

Session Limits You can cap the total amount of time you spend playing within a session. Once your limit is reached, you will be logged out automatically.

Reality Check Notifications Pop-up reminders can be configured to appear at regular intervals during a session, showing you how long you have been playing and how much you have spent. These prompts are easy to dismiss, but they are designed to interrupt autopilot behaviour and bring your attention back to your decisions.

Cooling-Off Periods If you want a short break without fully closing your account, a cooling-off period lets you pause your access for a defined time. During a cooling-off period you cannot log in, place bets or receive promotional material.

Self-Exclusion If you feel you need a more significant break, self-exclusion is available. To request self-exclusion, contact our support team directly. Once a self-exclusion is in place, your account is suspended for the period you choose and you will not receive any marketing communications from us. We will not lift a self-exclusion early, regardless of circumstances. If you choose to self-exclude, we strongly encourage you to also register with national self-exclusion programs where they are available in your state or territory.

Recognising Problem Gambling

Problem gambling rarely arrives all at once. It tends to develop gradually, and many people do not recognise it in themselves until significant harm has already occurred. The following signs are worth taking seriously.

You find yourself spending more than you planned, more often than you planned. You think about gambling constantly, including when you are at work, with family or trying to sleep. You have tried to cut back or stop and found it harder than expected. You gamble to escape stress, boredom or difficult emotions. You have hidden your gambling from people close to you. You have borrowed money or sold things to fund gambling. Gambling has caused arguments with family or friends. You feel restless or irritable when you are not gambling.

Experiencing any of these does not mean you are beyond help. They are signals worth paying attention to, and support is available.

Support Services in Australia

If you are concerned about your own gambling or that of someone you know, please reach out to one of the following free, confidential services available to Australians.

Gambling Help Online Website: gamblinghelponline.org.au Phone: 1800 858 858 (available 24 hours a day, 7 days a week) Gambling Help Online provides free counselling by phone and online chat, as well as resources for family members and people affected by someone else’s gambling.

Lifeline Australia Phone: 13 11 14 (available 24 hours a day, 7 days a week) Lifeline provides crisis support across a range of personal difficulties, including gambling-related stress and mental health concerns.

Beyond Blue Website: beyondblue.org.au Phone: 1300 22 4636 Beyond Blue offers support for anxiety, depression and related issues that often accompany problem gambling.

MensLine Australia Phone: 1300 78 99 78 Available 24 hours a day, 7 days a week for men dealing with personal, emotional and relationship concerns, including gambling.

Relationships Australia Phone: 1300 364 277 Supports families and couples dealing with the relationship consequences of problem gambling.

You can also speak with your GP, who can provide a referral to a qualified gambling counsellor in your local area.

A Note on Gambling Advertising

Casinia does not direct gambling promotions at players who have self-excluded or who are in a cooling-off period. We also avoid marketing material that presents gambling as a reliable pathway to financial gain or targets people who may be experiencing vulnerability.

For Family Members and Friends

Watching someone you care about struggle with problem gambling is genuinely difficult. You might feel helpless, frustrated or unsure of how to bring it up. The most important thing you can do is approach the conversation with patience rather than blame. Problem gambling is recognised as a mental health condition, not a moral failing.

Gambling Help Online has resources specifically for family members and support people. Their counsellors can help you work out how to have these conversations and what practical steps are available.

If you are concerned that another person is using your account or a shared device to gamble without your knowledge, contact us directly and we will investigate and take appropriate action.

Contact Us

If you would like to activate any of the responsible gambling tools on your account, or if you have questions about your play history, please contact our support team via live chat or email. We aim to respond to responsible gambling requests as a priority, and any limits or exclusions you request will be applied without delay.

Casinia is committed to providing a safe environment where gambling remains what it should be: a form of entertainment that you control, not one that controls you.