Terms & Conditions

1. About Casinia Casino

Casinia Casino (referred to throughout as “Casinia”, “the Casino”, “we”, “us” or “our”) is operated by Stellar Ltd., a company within the Rabidi N.V. group. The platform is licensed under remote gambling licence ALSI-202511077-FI2, issued by the Anjouan Gaming Board. These Terms and Conditions (“Terms”) constitute a legally binding agreement between Stellar Ltd. and any person who accesses, registers with, or uses the services available at casinia-casino-australia.com (“the Site”).

By creating an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Bonus Terms, and any other rules or policies published on the Site. If you do not accept these Terms in full, you must not use the Site or any of its services.

Casinia reserves the right to amend these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players. Continued use of the Site following any amendment constitutes your acceptance of the revised Terms.

2. Eligibility and Player Responsibilities

2.1 Age Requirement

You must be at least 18 years of age to register an account and participate in any real-money activity on the Site. This is a strict requirement. Casinia actively enforces age verification checks and reserves the right to request proof of age at any point during your membership. Any winnings accrued by a player found to be under 18 will be forfeited, and the account will be permanently closed. If you are aware of a minor who has accessed the Site, please contact us immediately at [email protected].

2.2 Jurisdictional Responsibility

It is your sole responsibility to determine whether accessing and using online gambling services is lawful in your state or territory within Australia prior to registering or playing. Australian consumer law and gambling regulation can vary across jurisdictions, and players accept full responsibility for ensuring their personal compliance with local laws.

Casinia does not accept registrations from players located in jurisdictions where it is explicitly prohibited from offering services. This includes residents of the United States of America, the United Kingdom, the Netherlands, Israel, Iran, Iraq, Afghanistan, Bulgaria, Ukraine, the Republic of Moldova, and Curacao. Players who access the Site from a restricted jurisdiction by circumventing technical restrictions, including through the use of VPNs or proxy services, do so entirely at their own risk. Any accounts opened in violation of this clause are subject to immediate closure and forfeiture of balances.

2.3 Personal Account Use

Your account is strictly personal. You may hold only one account on the Site. Opening multiple accounts is prohibited and will result in all associated accounts being closed, balances being voided, and any pending withdrawals being cancelled. You must not allow any other individual, including family members, to access or use your account.

3. Account Registration and Verification

3.1 Registration

To open an account, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, phone number, and a valid email address. Providing false or misleading information at registration constitutes a breach of these Terms.

You will be required to create a secure password for your account. You are responsible for keeping your login credentials confidential. Casinia will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials.

3.2 Know Your Customer (KYC) Verification

As part of our obligations under anti-money-laundering legislation and our licence conditions, Casinia conducts identity verification (KYC) checks on all players. Verification may be requested at registration, prior to processing a withdrawal, or at any other time at our reasonable discretion.

Documents we may request include, but are not limited to:

A government-issued photo ID such as an Australian passport or driver’s licence; a proof of residential address such as a utility bill or bank statement dated within the past three months; and proof of your nominated payment method, such as a card image or e-wallet screenshot.

Documents should be submitted as high-resolution PDF files or photographs. Images taken of screens rather than the original documents may not be accepted. Withdrawal requests will not be processed until verification is complete. Casinia is not liable for delays in withdrawal processing caused by incomplete or rejected verification documentation.

3.3 Account Closure

You may close your account at any time by contacting our customer support team at [email protected]. Requests for account closure will be processed within a reasonable timeframe. Any bonus funds remaining at the time of closure will be forfeited. Withdrawable real-money balances will be returned to you through your nominated payment method, subject to verification requirements being satisfied.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Casinia accepts deposits and withdrawals via a range of payment methods available to Australian players, including Visa, Mastercard, Neosurf, Neteller, Skrill, eZeeWallet, and a selection of cryptocurrencies including Bitcoin and Tether (USDT). Available methods may vary depending on your location and are displayed in the cashier section of your account.

All transactions are processed in Australian dollars (AUD) unless an alternative currency is selected. Where currency conversion applies, exchange rates and any applicable conversion margins will be shown at the time of transaction.

4.2 Deposits

Deposits are credited to your account balance as soon as they are confirmed by the relevant payment processor. Casinia does not apply fees to standard deposits, though your bank or payment provider may apply their own charges for which Casinia accepts no responsibility.

Minimum deposit amounts are displayed in the cashier section and may differ between payment methods. Deposits made using funds that do not belong to you or that are derived from any unlawful activity are strictly prohibited.

4.3 Withdrawals

Withdrawal requests are processed as quickly as possible, with verified accounts generally receiving faster processing times, particularly when using e-wallets or cryptocurrencies. Bank card and wire transfer withdrawals may take additional business days depending on your financial institution.

Casinia reserves the right to conduct additional checks on any withdrawal request. Where a withdrawal request is linked to a bonus, the relevant wagering requirements must be fully met before a withdrawal can be initiated. Minimum and maximum withdrawal limits are displayed in the cashier section of your account and may vary by payment method and account tier.

Casinia is not responsible for delays attributable to third-party payment processors or banking institutions.

4.4 Currency Conversion

Where your preferred payment method processes transactions in a currency other than AUD, conversion fees may apply and will be reflected in the final amount credited or received. Casinia will endeavour to display the effective exchange rate prior to your confirmation of a transaction.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free spins, and promotional offers available at Casinia are subject to these Terms as well as any additional terms specific to each promotion. Where there is any inconsistency between these Terms and promotion-specific terms, the promotion-specific terms will take precedence in relation to that promotion.

Bonuses are credited to your bonus balance and are distinct from your real-money balance. Wagering requirements must be satisfied before bonus funds become withdrawable. The standard wagering requirement applicable to deposit match bonuses is 35 times the combined value of the deposit and bonus amount, unless otherwise specified in the relevant promotion. Live casino games contribute 10% towards bonus wagering requirements, with selected live game shows contributing at a rate of 50%. Slot games contribute at the full rate unless indicated otherwise.

5.2 Welcome Bonus

New players who meet the eligibility criteria may claim the welcome package, which provides a deposit match bonus of up to AUD 1,500 across qualifying deposits. Full details, including minimum deposit amounts, eligible games, and expiry conditions, are set out on the promotions page. Players may opt out of the welcome bonus at the time of their first deposit if they prefer not to participate.

5.3 Ongoing Promotions

Casinia offers a rotating schedule of promotions for existing players, including reload bonuses, cashback offers, free spins campaigns, and tournaments. Promotional terms are published on the promotions page and are subject to change. We recommend reviewing the current terms for any offer before opting in, as wagering requirements and eligible games may vary between campaigns.

5.4 Bonus Abuse

Attempting to exploit bonuses through dishonest, systematic, or abusive means is strictly prohibited. This includes, but is not limited to, opening multiple accounts to claim welcome offers, placing opposing bets to guarantee a profit, or coordinating play with other players to meet wagering requirements without genuine risk. Casinia reserves the right to void bonuses, cancel pending withdrawals, and close accounts where bonus abuse is suspected or confirmed.

5.5 Bonus Crab

The Bonus Crab is a unique promotional feature available with qualifying deposits. Participation in the Bonus Crab is subject to any specific rules displayed within the feature interface. Results are determined by the live game mechanism, and participation constitutes acceptance of those rules.

6. Games and Fair Play

Casinia operates a gaming library of more than 12,000 titles, including pokies, live dealer tables, virtual sports, and game show formats. Games are supplied by a network of more than 70 independent software providers, including Pragmatic Play, Microgaming, and Wazdan.

All games offered on the Site use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game fairness is independently audited by TST (Technical Systems Testing), one of the globally recognised testing authorities for online gambling software. Certificates of compliance are available from the relevant testing bodies.

Return-to-player (RTP) percentages for individual games are disclosed within the game information panels or on the respective game provider’s published materials. RTP figures represent theoretical long-term averages and are not a guarantee of individual session outcomes.

Casinia reserves the right to remove any game from the library at its discretion, including for regulatory or technical reasons. No liability will be accepted for any losses attributable to a game becoming temporarily or permanently unavailable.

7. Responsible Gambling

Casinia is committed to providing a safe and responsible gambling environment. Gambling is intended to be an enjoyable leisure activity, and we encourage all players to set and maintain personal limits before engaging in real-money play.

7.1 Available Tools

The responsible gambling section of your account provides access to the following tools:

Deposit Limits: You may set daily, weekly, or monthly deposit limits denominated in AUD. Once set, a limit cannot be increased for a period of 24 hours to allow for reflection. Decreases to limits take effect immediately.

Session Limits: You may set a maximum time limit for individual gaming sessions. When your limit is reached, you will be logged out of your account automatically.

Reality Checks: You may enable periodic in-session notifications that remind you of how long you have been playing and how much you have wagered or won during the session.

Self-Exclusion: If you feel your gambling is becoming harmful, you may request a self-exclusion period. Self-exclusion may be applied for a minimum period of six months or for a permanent duration. During self-exclusion, your account will be deactivated, and you will not receive marketing communications from Casinia. To request self-exclusion, contact [email protected].

Cool-Off Periods: If you wish to take a short break without permanently closing your account, you may request a cool-off period of between 24 hours and 6 weeks.

7.2 Support Services

Casinia encourages any player experiencing difficulty managing their gambling to seek support. Independent and confidential services available to Australian residents include Gamblers Help (1800 858 858), Gambling Help Online (gamblinghelponline.org.au), and the National Problem Gambling Helpline (1800 522 4700).

We ask that players be honest with themselves about the effect gambling has on their finances, relationships, and wellbeing. Gambling should never be used as a way to recover financial losses.

7.3 Underage Gambling Prevention

Casinia takes the protection of minors seriously. We strongly recommend that players who share household devices use parental control software to prevent underage access to gambling content. Suitable filtering tools are available through organisations such as the eSafety Commissioner (esafety.gov.au).

8. Security and Privacy

8.1 Data Security

Casinia employs industry-standard TLS encryption technology to protect all data transmitted between your browser and our servers. Payment information is tokenised and is not stored in plain text on our systems. Access controls, intrusion detection measures, and fraud-monitoring tools are in place to identify and respond to unusual account activity.

8.2 Privacy

The collection, use, and storage of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on the Site. In brief, we collect personal data for the purposes of account management, identity verification, regulatory compliance, customer support, and marketing communications where consent has been provided.

You have the right to access, correct, and request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and anti-money-laundering purposes. Requests relating to personal data should be directed to [email protected].

8.3 Anti-Money Laundering

Casinia operates in compliance with international anti-money-laundering (AML) standards. We are required to monitor transactions, conduct enhanced due diligence in certain circumstances, and report suspicious activity to the appropriate authorities. All players are required to demonstrate the legitimate source of funds used for gambling where requested. Failure to do so may result in account suspension and delayed processing of withdrawals.

9. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension and potentially permanent closure, as well as the forfeiture of any balances:

Providing false, inaccurate, or misleading personal information during registration or verification; accessing or attempting to access the accounts of other players; using automated software, bots, scripts, or other tools to manipulate gameplay or exploit the system; engaging in or facilitating any form of collusion, match-fixing, or coordinated betting; exploiting software errors, bugs, or glitches for personal gain; depositing, transacting, or playing using funds derived from unlawful activity; using VPNs, proxies, or other methods to circumvent geographic restrictions; and engaging in any conduct that disrupts the integrity of the gaming environment or the experience of other players.

Where Casinia suspects that a prohibited activity has occurred, we reserve the right to withhold withdrawals pending investigation, involve law enforcement authorities, and pursue recovery of any losses sustained by the Casino as a result.

10. Intellectual Property

All content available on casinia-casino-australia.com, including but not limited to software, text, graphics, logos, icons, game interfaces, promotional materials, and the overall site design, is the intellectual property of Stellar Ltd. or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Site solely for personal and non-commercial purposes. You must not copy, reproduce, modify, distribute, display, or create derivative works from any content on the Site without prior written authorisation from Casinia.

Game content displayed on the Site remains the intellectual property of the respective software providers and is licensed to Stellar Ltd. for distribution on the platform.

11. Liability and Indemnity

11.1 Limitation of Liability

To the maximum extent permitted by applicable law, Casinia, its directors, employees, agents, and affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site, including losses arising from technical failures, delays, errors in game software, or the unavailability of any service.

Our aggregate liability to you for any claim arising out of or in connection with your use of the Site will not exceed the total amount deposited by you in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Australian consumer law.

11.2 Indemnity

You agree to indemnify and hold harmless Casinia, Stellar Ltd., and the Rabidi N.V. group and their respective officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any applicable law, or your use of the Site in a manner not authorised by these Terms.

11.3 Technical Issues

Casinia does not guarantee that the Site will be available at all times or that it will be free from technical errors. Scheduled and unscheduled maintenance may temporarily interrupt access to the Site or specific features. Where a game round is interrupted due to a technical fault, Casinia will attempt to complete the round and restore the player’s position based on available server records. Where this is not possible, the affected stake will be returned to the player’s real-money balance.

12. Complaints and Dispute Resolution

12.1 Contacting Customer Support

If you have a complaint or dispute, we encourage you to contact our customer support team in the first instance. Support is available via live chat through the Site, or by email at [email protected]. When submitting a complaint, please include your registered email address, account username, a clear description of the issue, and any relevant dates, amounts, or reference numbers. Including supporting documentation where available will assist in the timely resolution of your complaint.

12.2 Escalation

Where a complaint cannot be resolved by our customer support team to your satisfaction, you may request that the matter be escalated for review by our compliance team. We aim to acknowledge escalated complaints within five business days and to provide a substantive response within 30 days. We will keep you informed of progress where a resolution requires more time.

12.3 Regulatory Escalation

If you remain dissatisfied after exhausting our internal complaints process, you may contact the Anjouan Gaming Board, which issued our operating licence ALSI-202511077-FI2, to raise a regulatory complaint regarding our conduct.

12.4 Governing Rules

In the event of any dispute concerning the outcome of a game, the records held on Casinia’s servers will be the primary source of evidence. Where a player’s version of events conflicts with server records, server records will be treated as definitive unless a clear and demonstrable technical error can be established.

13. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction of incorporation of Stellar Ltd. By using the Site, you acknowledge that resolution of disputes will be conducted in accordance with the procedures set out in these Terms and the applicable regulatory framework.

Where Australian consumer law provides protections that cannot be contractually excluded, those protections continue to apply to Australian resident players notwithstanding any contrary provision in these Terms.

14. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, Bonus Terms, and any other policies published on the Site, constitute the entire agreement between you and Casinia with respect to your use of the Site.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be severed from the Terms and the remaining provisions will continue in full force and effect.

No Waiver: Casinia’s failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

Assignment: Casinia may assign its rights and obligations under these Terms to a successor entity without your consent, including in the event of a merger, acquisition, or restructure. You may not assign your rights or obligations under these Terms to any third party.

Language: These Terms are published in English. In the event of any translation being made available, the English version will prevail in the event of any inconsistency.

For all account-related enquiries, please contact our support team at [email protected]. We are here to assist you and are committed to providing a fair, transparent, and enjoyable experience for all Australian players.